Retail

Our Retail teams include HERSHEY’S CHOCOLATE WORLD Niagara Falls, the only store of its kind in Canada, Hard Rock Cafe Merchandise store, Rainforest Cafe Merchandise store and the Always Refreshing Soda Shop.

Apply for one of the following positions:

Retail Assistant Manager

The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.


Retail Associate

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.


Retail Sales Associate

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.



Retail Store Manager

The Retail Store Manager is responsible for successfully operating and maximizing the net profitability of each assigned retail store.   The Retail Store Manager is also a service provider to both the internal and an external customer base and supports and enhances overall customer service satisfaction at guests either staying at our hotels or visiting our attractions and restaurants. The role requires a “hands-on” Store Manager to drive and improve the customer  visitation and corresponding store gross sales, net profit and customer satisfaction conversion. The role entails, the five functions of management, (planning, organizing, staffing, directing and controlling.) through the application of differing management systems.  Retail products may include fashion, general merchandise, souvenirs, and/ or food and beverage – or a combination.


Starbucks Barista

This key guest service position is responsible for creating and driving the Starbuck’s guest experience at the Café by ensuring passionate, competent and efficient service is provided at all times with a high level of beverage and food menu knowledge and service.


Starbucks Manager

This key guest service position is responsible for creating and driving the Starbuck’s guest experience at the Café by ensuring passionate, competent and efficient service is provided at all times with a high level of beverage and food menu knowledge and service.


Assistant Manager – Hershey’s Chocolate World

The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.


Director of Operations- Theme Restaurants, Attractions, & Retail

Reporting to the Chief Operating Officer, in this newly created position, the Director of Operations, working with a variety of General Managers and their respective teams, will continue to grow and improve all of our  various Falls Avenue Resort Theme restaurants and brewery/distillery pubs ( Rainforest Café, Hard Rock Café, Perkins, Niagara Brewing Company, Niagara Distillery Company, the Terrace Food Court ), Attractions (such as the Fallsview Indoor Waterpark and Adventure City/ iwerks, and retail concepts (The Hershey Store, Always Refreshing Soda Shop, and several general merchandising/ souvenir outlets).



Hershey Keyholder

This position is responsible for ensuring the smooth and efficient operation of Hershey Chocolate World Niagara Falls. Also responsible for ensuring courteous, efficient and quality service is provided to guests in a professional manner.


Retail Key Holder

This position is responsible for ensuring the smooth and efficient operation at the Crowne Plaza and Sheraton retail Gift Shops. Also responsible for ensuring courteous, efficient and quality service is provided to guests in a professional manner.


Retail Supervisor

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.