Retail

Our Retail teams include HERSHEY’S CHOCOLATE WORLD Niagara Falls, the only store of its kind in Canada, Hard Rock Cafe Merchandise store, Rainforest Cafe Merchandise store and the Always Refreshing Soda Shop.

Apply for one of the following positions:

Assistant Manager – Hershey’s Chocolate World

The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.


Retail Assistant Manager

The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.


Retail Key Holder

This position is responsible for ensuring the smooth and efficient operation at the Crowne Plaza and Sheraton retail Gift Shops. Also responsible for ensuring courteous, efficient and quality service is provided to guests in a professional manner.


Retail Sales Associate

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.


Retail Supervisor

Partner with and assist the General Manager in the operation of the stores(s) through managing, training, coaching, and mentoring fellow associates to delivering a best in class customer experience and sales of our retail products.


Starbucks Barista

This key guest service position is responsible for creating and driving the Starbuck’s guest experience at the Café by ensuring passionate, competent and efficient service is provided at all times with a high level of beverage and food menu knowledge and service.



Hershey Keyholder

This position is responsible for ensuring the smooth and efficient operation of Hershey Chocolate World Niagara Falls. Also responsible for ensuring courteous, efficient and quality service is provided to guests in a professional manner.


Retail Associate

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.


Retail Supervisor

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our Retail products.


Starbucks Manager

This key guest service position is responsible for creating and driving the Starbuck’s guest experience at the Café by ensuring passionate, competent and efficient service is provided at all times with a high level of beverage and food menu knowledge and service.