The Host is responsible for initiating an outstanding guest experience by ensuring passionate, competent and efficient service is provided at all times through consistent and detail oriented guest service.


  • Enthusiastically welcome, greet and seat guests.
  • Direct flow of guests.
  • Monitor and coach staff and perform a variety of activities to ensure courteous and quality service is consistently provided to customers.
  • Other duties as assigned.


  • Demonstrate perpetual cheerfulness and extroversion in order to greet and serve each guest.
  • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience.
  • Knowledge and conversational ability in order to effortlessly provide quality guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex.
  • Demonstrate willingness/enjoyment to attend to the needs of others.
  • Demonstrate the ability to lead/supervise a team of operating staff and sets high priorities/standards.
  • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/products.
  • Outstanding attention to detail – both in personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
  • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to the needs of other staff.
  • Demonstrate the ability to quickly respond to changing work volume with high-energy level and speed.
  • Demonstrate the ability to work independently with minimal supervision.
  • Must be able to work safely and in compliance with all health, safety, and sanitation standards.
  • Demonstrate excellent interpersonal and communication skills when dealing with guests and employees.
  • Demonstrate organizational and time management skills as well as the ability to work effectively under pressure.
  • Ability to speak a second language preferred.
  • Must be able to work all shifts including weekends and holidays.