Group Housing Coordinator

Overview

Position: Group Housing Coordinator

Location: Canadian Niagara Hotels

Department: Sales

 

Why work for Canadian Niagara Hotels as a Group Housing Coordinator?

As a part of Canadian Niagara Hotels, you’ll have access to an amazing medical and dental benefits plan and discounts at hotels around the world. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.

Responsibilities

Group Housing Coordinator Responsibilities:

  • Accountability to business results, our customers/guests, the team, and internal practices
  • Offering engaging, prompt, accurate and professional service to both internal and external clients
  • Accurate preparation of reports, file maintenance, contracts and correspondence
  • Accurate preparation and distribution of client files to prepare for Group and F.I.T arrivals
  • Accommodate inquiries by checking availability including systemic and reporting methods
  • Increase revenue with up-selling and cross-selling all business units
  • Drive guest loyalty through excellent customer service ensuring repeated business and revenue
  • Communicate customer needs and proactively resolve complaints independently
  • Maintain knowledge of Canadian Niagara Hotels’ products and services
  • Other duties as assigned

Qualifications

What you’ll need as a Group Housing Coordinator:

Experience: 1+ years’ experience in an administrative role preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

  • 1+ years’ experience in a hospitality or customer service related field
  • Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
  • Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
  • Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
  • Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
  • Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
  • Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
  • Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
  • Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
  • Ability to work in a fast paced, high volume environment and respond quickly to changing needs
  • Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue

Job Application

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